Vision

To provide completely seamless integration of technology and technical services into all organizational functions empowering SDES to succeed.

Mission

SDES Information Technology will empower SDES to achieve its vision, mission and goals by combining advanced, reliable, and effective technology with diverse technical services including forecasting, consulting, research, purchasing, installation, configuration, and ongoing support for applications, clients, peripherals, and infrastructure devices for supported SDES staff.

Teams

Client Team

The SDES IT Client Team is at the fore front of customer service for SDES IT and oversees all aspects of client-side computing for supported Units within the Division. This includes an advisory role, research, quality assurance, operating system deployment, software and hardware installation, configuration, maintenance and upgrades. The team also conducts training for Unit staff on productivity software.

Infrastructure Team

The Infrastructure Team primarily deals with the underlying systems of hardware and software that run many of the basic functions on the SDES domain. They enforce system configuration standards, manage servers and the network, schedule and maintain backups of all file, web, and database servers, and deploy security measures to prevent unauthorized use.

Development Team

The Development Team designs, supports, and maintains development systems on the SDES domain, in addition to offering design services to any department in SDES. The team is responsible for this site and for webmaster/design duties over all SDES sites. The Dev Team develops in a great many languages (PHP, .NET, ColdFusion) and handles all the newest web technologies (jQuery, AJAX, Flowplayer) and validation standards (XHTML 1.1, CSS3).

Special Projects Team

Our Special Projects Team covers many everyday tasks as well as acts as the Project Manager for most out-of-scope projects. The team manages Systems Center utilities and assists other teams with unique projects.

Organizational Chart

Supported Environment

Support 30+ departments within SDES including 350 FTEs, 150 student workers, and over 1000 clients.
5 data rooms with 90+ infrastructure, file, application, database and web servers.

Testimonials

I completed the survey and just wanted to let you know I really appreciated Sean Greenbaum's asistance with helping us here at the SU, Daytona Campus. and OSI to coordinate testing and setting up our video polycom for OSI to use later this week. It was VERY helpful and helped put the client at ease. Thank you!

- Tyler Sims, UCF Student Union

I wanted to thank you again for the extensive support Jordan provided to Assessment and Planning on the SDES Internal Data Dashboard. He stayed after hours late one Friday to talk with me about the design - and then completed the site-to-date that Monday. He is incredibly talented - and I wanted you to know how much I appreciate his hard work on this project.

- Dr. Bernadette Jungblut, Assessment and Planning

I just wanted to take the time to let you know that Scott, Fred, and one other of your team members were here this morning working on getting us back up. They have the best attitudes, are very funny, and a joy to work with on campus. They get us back on line ASAP. They deserve a raise! :)

- Patty Farris, Dispute Resolution Services

"We had a computer with major issues the other day, and the prompt attention given to us by Steve Hardee reminded me that when it comes to computer issues and maintenance, your staff is commendable!

Over the past 25 years working for various organizations in and out of the state of Florida, I have encountered any number of IT departments, as have most people. Until the onset of my employment with SDES, I thought it was normal to submit a call ticket and wait several days for mediocre assistance, only to have some individual with no people skills whatsoever finally appear and sometimes fix the problem.

Now that I have been exposed to the SDES IT department, I understand that IT personnel can be knowledgeable, timely, courteous, and yes, still possess people skills that make it a pleasure to have them in your office environment while they are correcting your computer problem of the day.

Charles, honestly, your entire staff is thought of so highly by all the individuals in my office, and I mentioned Steve Hardee earlier in my email as Steve is one of those individuals who consistently goes above and beyond, offering us the best IT service. I've never had an occasion where he has not been able to resolve the issue; he is clearly a shining example of a young professional with a work ethic rarely seen today."

- Alison Pleisse, Alcohol and Other Drug Prevention